At The Tiffin House, customer satisfaction is our top priority. We strive to deliver high-quality meals that meet your expectations. However, we understand that issues may arise, and we are committed to resolving them in a fair and satisfactory manner.

1. No Monetary Refunds

Please note that we do not offer monetary refunds for any orders placed with The Tiffin House. Instead, we provide compensation in the form of extra meals or similar items, subject to the terms outlined below.

2. Eligibility for Compensation

You may be eligible for compensation with extra meals under the following circumstances:

  • If the delivered meal is incorrect or does not match your order.
  • If the quality of the meal does not meet our standards.
  • If the meal is not delivered within a reasonable time frame, and the delay is caused by factors within our control.

3. Requesting Compensation

If you believe you are eligible for compensation, please contact us within 24 hours of receiving your order. Provide details about the issue, including your order number and any relevant photographs or descriptions.

You can reach us at:

Email: complaints@thetiffinhouse.com

4. Compensation Process

Once your request is reviewed and approved, we will offer compensation in the form of extra meals or similar items, which will be delivered to you at a mutually agreed-upon time. The exact nature and quantity of the compensation will be determined based on the specific issue and the value of the original order.

5. Limitations

Compensation is offered at the discretion of The Tiffin House and is intended as a goodwill gesture to address specific issues with your order. We reserve the right to deny compensation if the claim is found to be unjustified or if it is not reported within the specified time frame.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with the “Last updated” date revised accordingly. We encourage you to review this policy periodically to stay informed about how we handle compensation.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: complaints@thetiffinhouse.com

Thank you for choosing The Tiffin House. We value your business and are committed to ensuring your satisfaction with our services.